Artwork Printing and Shipping FAQ

What is a Giclee?
A giclee is an archival inkjet print that denotes high quality printing.

Who does VGA use as a printer?
Giclees are printed by two expert printers: DOCUMENT and Finerworks. DOCUMENT is a printing, scanning and exhibition space in Chicago’s West Loop trusted by museums and galleries for its craftsmanship. San Antonio-based FinerWorks Media is an art-centric printing technology company which specializes in fine art print production. VGA screenprints are printed by high quality Chicago-based FugScreen Studios.

What type of paper are VGA Giclees printed on?
Most VGA Giclees are printed on a thick (19-mil) heavy weight (310g) paper with the luxurious style of traditional artists' papers. It has a natural-white, matte finish with a textured watercolor feel.

Who frames VGA prints and how are they done?
Most VGA prints are available available for framing via Finerworks. Framed VGA works are printed on an inkjet enhanced matte paper and laminated. The enhanced matte is a heavyweight stock that has a high color gamut that yields remarkable color reproduction. Posters are laminated and mounted to masonite, then secured in a black wooden frame. Select works are available for framing at custom prices. If framing is not available on the artwork webpage or you wish to have your work custom framed, please contact jonathan@videogameartgallery.com for details.

How long does it take to ship?
Please allow 2-3 weeks for delivery. After your order is placed, prints ship in about 3 days. Larger, framed and international orders take longer in general to ship. International transit times vary according to how long an item remains in customs. The customer is responsible for all custom and duty fees billed by the destination country.

How much does it cost to ship?
Domestic orders are shipped at a cost of $10 and international orders are shipped at a cost of $25.

Are prints shipped flat or rolled?
Framed and mounted prints are packaged in oversized corrugated boxes for added protection. Small to mid size paper prints are usually shipped flat if they can safely fit within a 24x30 inch or smaller area touching the sides of the package. Some exceptions may occur with international orders or if the order also contains prints which normally would be rolled. Prints that cannot be shipped flat will be shipped in a sturdy corrugated shipping tube.

How Are Prints Packaged ?
Print products are boxed and protected with various size boxes and packaging materials. Small prints are typically shipped flat. Mid to large size prints may be shipped rolled in a shipping tube.

Can I Track My Order?
If your order has not arrived within 3 weeks, please contact jonathan@videogameartgallery.com to track your package.