Artwork Printing and Shipping FAQ

What is a giclee?
A giclee is an archival inkjet print that denotes high quality printing.

What type of paper are VGA giclees and posters printed on?
Most VGA giclees are printed on fine art paper with a smooth surface, heavy weight (230 g, 9.5-mil), neutral white, matte paper engineered for accurate color reproduction that provides high contrast and high-resolution output. This paper is acid-free. Posters are printed on satin finish heavy weight cover stock.  

How long does it take to ship?
Please allow 2-3 weeks for delivery. After your order is placed, prints ship in about three days. Larger, framed and international orders take longer in general to ship. International transit times vary according to how long an item remains in customs. The customer is responsible for all custom and duty fees billed by the destination country.

How Are Prints Packaged ?
Print products are boxed and protected with various size boxes and packaging materials. Small prints are typically shipped flat. Mid to large size prints may be shipped rolled in a shipping tube.

Can I Track My Order?
If your order has not arrived within 3 weeks, please contact gchen@vgagallery.org to track your package.